How to Speak to a GoTV Customer Care
If you have any issues with your GoTV subscription and wish to speak to customer care, the first step to take is to contact GoTV customer care support via phone call.
However, you can also reach out to GoTV support via live chat on their official website and you can contact them via form or via social media platform. However, if you intend to reach out via phone, below is how to speak to a customer representative.
Speaking to GoTV Customer Care – The Essential Guide
At some point, every GoTV subscriber is bound to have questions or issues with their subscription that require assistance from customer care. Here are the best ways to contact GoTV and get the help you need.
Call the Customer Care Number
Dial 2221# from your mobile phone registered with GoTV. Select the language option and a customer care representative will assist you. Be sure to call during operating hours from 8 am to 8 pm.
Chat via the GoTV App
Open the GoTV app and select the ‘Call Us’ or ‘Chat’ option. An agent will attend to your query via the in-app chat function. This method is quick and convenient.
Send a DM on Social Media
Reach out to the official GoTV Nigeria Facebook page or Twitter handle @GOtvNg with your query. Include your account number and contact details for a fast response.
Visit an Accredited Center
If your issue requires an in-person discussion, visit the closest accredited service and payment center during working hours for face-to-face support.
Fill an Online Form
Navigate to the GoTV website and fill out the ‘Contact Us’ form detailing your name, number, and problem. Expect a reply by email or call within 2 business days.
Be Patient and Provide Details
Customer care reps handle high call volumes, so stay polite if placed on hold. Give them all the necessary information to identify your account to solve issues efficiently.
Using these handy GoTV contact methods, you’re sure to get quick solutions for billing problems, package changes, live support, and more from the customer support team.
